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FAQ

FREQUENTLY ASKED QUESTIONS ABOUT OUR VINTAGE COLLECTION

  • How do I book a viewing of the collection?
    You can either walk-in, book directly through our website or email us at tina@strangebutcool.com
  • What happens after I book online?
    You will receive an email with your booking confirmation and contact details in case you need them.
  • How many people can I bring with me?
    Our experiences are designed to be intimate - 10 max For larger groups, please contact us about our special group experiences at tina@strangebutcool.com
  • What's the best time to visit?
    If you visit at 11am, you can be the first one in the day and typically this is the most serene viewing environment. We're also a perfect rainy day activity in Penang!
  • How long should I plan to spend here?
    We recommend: Self-guided tour: 1 hour. Private event walkthrough with Tina: 1.5 hours.
  • Can I take photos during my visit?
    Yes! Photography (without flash) is allowed in designated areas. We encourage sharing your experience on social media - don't forget to tag us on Instagram @strangebutcoolatelier
  • Are there any dress code requirements?
    While there's no strict dress code, we recommend comfortable, smart-casual attire. The space is fully air-conditioned.
  • Can I touch the bags?
    We have a strict no-touch policy, but selected pieces can be viewed up-close under the guidance of our curators during private viewing sessions. This is one of the unique aspects of our collection!
  • How often does the collection change?
    While our core collection remains constant, we rotate displayed pieces twice a year and occasionally change bags on special occasions. Every visit offers something new to discover.
  • Do you sell any of the vintage bags?
    In 2025 we will start to sell vintage bags. For more information please contact tina@strangebutcool.com
  • What makes this collection unique?
    We're the world's only dedicated vintage designer handbag collection, featuring over 300 pieces from 88 designers spanning 85 years. Many pieces are one-of-a-kind or extremely rare.
  • Is the venue wheelchair accessible?
    Unfortunately at this time our venue is not wheelchair accessible, however we can arrange a virtual viewing if you would like to contact us here. Please let us know in advance if you need any special assistance.
  • Do you have parking?
    Unfortunately we do not have private parking, but you can find nearby parking facilities on the road outside or nearby.
  • Are refreshments available?
    Private events include refreshments.
  • Can you accommodate corporate events?
    Yes, up to 10 people per session and we can run 3 sessions a day. Please contact us for more information at tina@strangebutcool.com
  • What's the best season to visit?
    We're open year-round and fully climate-controlled so every day is a good day!
  • Do you offer gift vouchers?
    Yes, you can buy physical gift vouchers from our reception. Please come in or contact us for more information at tina@strangebutcool.com
  • What languages are tours available in?
    At this time, we offer experiences in English only.
  • What if I need to cancel or reschedule?
    We understand plans change! Bookings can be rescheduled up to 24 hours before your visit. Our full cancellation policy is available during booking. If you need further help, please do not hesitate to contact us at tina@strangebutcool.com
Strange but Cool Shop Logo

3 Lebuh Klang

10200 Georgetown, Penang

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11.00am – 6.00pm

(Last entry at 5:00pm)

Closed on Mondays and Tuesdays 

©2025 by StrangeButCool. All rights reserved.

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